Call Center Services :
VOTOS offers an array of call center services which include Inbound, Outbound and Non Voice chat support like Chat and Email support to meet your business specific requirements. . We provide our voice based services to different industries like banking, customer service, telecom, airlines and hotel reservations.
Our Voice support services are further segregated in to INBOUND and OUTBOUND services which further include :
› INBOUND SERVICES
Our inbound services offer benefits includes a skilled team of customer service executives ,24*7services,sophisticated voice and data communication systems, continuous call reception, fast Internet connectivity, cost effectiveness, advanced reporting capabilities and high quality technology resources. A few of them are mentioned below :
- An answering Service customer service
- Dealer locate and referral
- Help Desk
- Inquiry handling
- Interactive voice response
- Toll Free Response
- Technical support
› OUTBOUND SERVICES
Our outbound calling services increase your business productivity by turning your customer database into an updated, influential marketing tool and ultimately make a significant impact on your business. Our range of outbound services includes :
› NON VOICE SERVICES
- Welcome calls.
- Follow up calls
- Customer acquisition and retention campaigns
- Data verification and validation
- Surveys and Market research
- CRM_ all aspects
Our Non Voice support basically incorporates chat support as well as e-mail processing and management. Our team is highly skilled in customer service and handling customer queries, complaints, placement of orders and numerous other related services rendered through helpdesks.